COVID-19; Dining and Events
To our valued customers,
There’s been no shortage of news and updates regarding COVID-19 in recent days, and we are actively monitoring and following the guidelines provided by the World Health Organization and CDC, as well as the state and local health authorities of the communities we serve. I wanted to share the additional actions that we’re taking to ensure a safe environment when you visit our restaurant:
Most immediately, we’ve increased the frequency of our already strict cleaning procedures at high touch point areas in our restaurants like door handles, front counters, seating areas, and where applicable, banquet, buffet and bar areas. We’ve also enhanced hand hygiene, cleaning and sanitizing procedures, and reemphasized the importance of our brand health standards and protocols.
We’re committed to making every customer experience safe—and we’re ready to serve you the food you love, whether it’s eaten at our restaurant, picked up for carryout, or delivered hot to your doorstep. We have a decades-long history of safe and reliable food service—from our kitchen to you—and we’re preparing our team for an increased demand for take-out service.
The health and well-being of our employees is also a huge priority for us. Over the last several weeks, we have provided ongoing guidance and information on how our team members can best keep themselves and their families healthy. Should one of our restaurant team members become directly exposed to or diagnosed with a confirmed case of COVID-19, the affected employees will be required to self-quarantine. We’ll work with local health authorities, thoroughly clean and sanitize the restaurant, and if an employee is confirmed, close the restaurant until it is safe to reopen. And we’ll be paying employees at our company-owned restaurants who are required to self-quarantine, or who work at a restaurant that is closed due to COVID-19 related issues, for their scheduled or regularly scheduled hours. To date, we have no confirmed cases for any of our employees.
As far as events go, if your event is within the next 8 weeks please call or email us to discuss options and make arrangements as needed. Please contact the event manager at 949-493-1163 ext 106 or by email at events@eladobedecapistrano.com as soon as possible. Things are changing on a daily basis but we are prepared to be as flexible and helpful as we can be during this time of uncertainty.
We have a plan in place and a team that is constantly monitoring the latest updates on what is no doubt a very dynamic and fluid situation. We’ll continue to stay vigilant and update our plan and procedures as necessary. And we’ll certainly keep you updated as we go.
Family has been at the center of the restaurant from the beginning—70+ years ago—and I want to assure you we’re taking every precautionary measure to protect you and yours. Thank you for your patience and trust as we navigate this together—and please stay safe out there.
Aileen Holt
General Manager